# XpertAcademy Retail Terms and Conditions Canonical URL: https://xpertdpo.com/terms-and-conditions/ Content type: Page Published: 2026-08-04T22:25:39+01:00 Updated: 2026-08-04T22:25:39+01:00 Author: Philipa Jane Farley, Head of Legal and Operations Summary: Retail terms Clear terms for XpertAcademy professional learning. These terms explain the two separate CPD events, the EUR 295 VAT-exempt price, 12-month access, certificates, immediate access and statutory rights. Visit XpertAcademy Retail termsClear information for professional learning and accountable service delivery. PriceEach event is EUR 295 total with no VAT added. AccessEach separately purchased event […] ## Page content Retail terms # Clear terms for XpertAcademy professional learning. These terms explain the two separate CPD events, the EUR 295 VAT-exempt price, 12-month access, certificates, immediate access and statutory rights. [Visit XpertAcademy](https://xpertacademy.com/) ![Professional privacy governance discussion](https://xpertdpo.com/wp-content/themes/xpertdpo-theme/assets/insights.jpg) Retail terms**Clear information for professional learning and accountable service delivery.** Price**Each event is EUR 295 total with no VAT added.** Access**Each separately purchased event provides 12 months of access.** Rights**Mandatory consumer and conformity rights remain protected.** # XpertAcademy Retail Terms and Conditions **Version XA-TERMS-1.0. Effective 4 August 2026.** ## 1. Who we are XpertAcademy is operated by XpertDPO Limited, an Irish company registered with the Companies Registration Office under number 628375. Our contact address is 20 Harcourt Street, Dublin 2, D02 H364, Ireland. You can contact the Academy at academy@xpertdpo.com or +353 1 678 8997. In these terms, we, us and our mean XpertDPO Limited trading as XpertAcademy. You means the person purchasing or using the course. Consumer means a natural person acting for purposes wholly or mainly outside their trade, business, craft or profession. A right described as a consumer right applies only where applicable law treats you as a consumer for that purchase. ## 2. These terms These terms apply to direct retail purchases of standalone CPD through xpertacademy.com and access supplied through xpertacademy.com/learning. They do not replace a separate organisation or client training agreement. Please read these terms, the Cancellation and Refunds Policy and the Privacy Notice before ordering. Nothing in these terms limits any mandatory rights you have under applicable consumer law. You must be at least 18 years old and legally capable of entering a contract to purchase a retail course. ## 3. The courses CPD Event A: Regulatory Privacy and CPD Event B: AI and Technical Privacy are separate online learning products. Each purchased event includes access to its eight specified online courses for 12 calendar months, one of which is the approved deep-dive course for that event; seven CPD hours for the core event programme, where stated on the product page; included additional deep-dive learning; and a separate course certificate when the configured completion condition for that course is met. There is no single aggregate Event A or Event B certificate. The product page shown immediately before purchase forms part of the contract and identifies the included courses, learning outcomes, price and any evidenced accreditation. A certificate records completion of the relevant course. Unless the product page expressly names a particular professional body or scheme, you should not assume that a certificate will satisfy a specific employer, regulator or professional body's requirements. You remain responsible for checking your own CPD requirements. ## 4. Price, tax and payment Each event costs EUR 295 total. The training is VAT exempt, so no VAT is added to that price for any retail customer. The checkout will show EUR 295 as the total amount payable before you place the order. There is no recurring subscription or automatic renewal. Payment is processed by the provider and methods shown at checkout. The payment provider handles the card or bank payment details needed to complete the transaction. We receive the order and payment status needed to administer the purchase. The checkout and Privacy Notice will identify any material change to that arrangement before the changed method is used. If a payment is not authorised or confirmed, we will not supply course access. If payment is taken but we cannot supply the purchased course, we will restore access promptly or refund the affected payment as required by law. Retail checkout is available in Ireland and the other supported countries shown at checkout. It is not restricted to Irish billing addresses. ## 5. When the contract starts Submitting an order is an offer to buy the selected event. The contract is formed when payment is confirmed and we issue the order confirmation. Your 12-calendar-month access period starts at the confirmed payment timestamp shown in your order and account record. Event A and Event B must be purchased in separate orders. Each order has its own access, cancellation, refund and expiry record. ## 6. Your account and access Retail access is personal to the named learner. You must provide accurate information, keep your sign-in details secure and tell us promptly if you believe your account has been compromised. You may not share an account, allow another person to complete learning in your name, sell or transfer access, copy restricted course content, or interfere with the security or operation of the website or learning platform. We may temporarily restrict access where reasonably necessary to investigate fraud, account compromise, material misuse or a security incident. We will act proportionately, explain the action where lawful, and restore access when the reason no longer applies. This does not affect your statutory rights. ## 7. Technical requirements and availability You need a reliable internet connection, a current standards-compliant browser with JavaScript and necessary cookies enabled, an accessible email address, and software capable of opening PDF certificates and course documents. Any additional compatibility requirement will be stated on the relevant product page before purchase. We may carry out reasonable maintenance and security work. We do not promise uninterrupted availability, but we will use reasonable care and skill, avoid unnecessary disruption, and remedy material service faults within a reasonable time. If a material outage prevents access for a significant period, we may extend the access period or provide another remedy appropriate to the impact. ## 8. Course updates Privacy, technology and regulatory material changes over time. We may make reasonable updates that maintain accuracy, security or legal compliance. An update will not materially reduce the purchased learning outcome or CPD value. Where a proposed change would materially and negatively affect access or use, we will provide the information and remedies required by applicable law. ## 9. Immediate access and cancellation The normal consumer cancellation period for an online contract is 14 days from the date the contract is concluded, where the statutory right applies. We offer these retail events for immediate access only. To place an order, you must expressly request supply of the purchased event and its eight courses during the 14-day cancellation period. The immediate-access box is not pre-selected. If you do not make the express request and acknowledgement shown beside the box, the order is not placed and no access is supplied. A delayed-start purchase option is not currently offered. Where the course is supplied as digital content, you may lose the right to cancel once supply begins, provided the legal conditions for that loss of right have been met. To the extent the course is supplied as an ongoing digital or training service, you may be required to pay a proportionate amount for the service supplied before cancellation, and the right to cancel is lost only when that service has been fully performed in accordance with law. We do not treat a 12-month service as fully performed merely because an account was opened. The full cancellation procedure, model cancellation form and refund timing are set out in our Cancellation and Refunds Policy at https://xpertdpo.com/cancellation-and-refunds/. ## 10. Faulty, misdescribed or unsupplied courses We have a legal obligation to supply digital content and services that conform to the contract. The immediate-access request does not remove your rights if a course is faulty, not as described, not supplied, inaccessible for reasons within our control, or otherwise fails to conform to the contract. Contact academy@xpertdpo.com with the order number and a concise description of the problem. Depending on the circumstances and applicable law, the remedy may include repair, restored or extended access, a price reduction, termination or a refund. ## 11. Refunds and access records Where a full refund terminates the contract, future access to the refunded event will be removed after the refund is confirmed. Access to a separately purchased event is not affected. We retain the minimum order, financial, consent, completion and certificate evidence required by law and our published retention schedule. A refund does not require us to erase records that we must retain, but data protection rights continue to apply. ## 12. Intellectual property and permitted use Course content, design, recordings, documents and other materials are owned by or licensed to XpertDPO Limited. During the access period, we grant you a limited, personal, non-exclusive and non-transferable right to use the material for your own professional learning. You may download and retain only material that the platform expressly makes available for download. You may not reproduce, publish, distribute, resell, scrape, record or create a competing product from the course material without written permission, except where law permits. ## 13. Educational scope The courses provide professional education and general information. They are not legal advice on a particular matter and do not create a solicitor-client, consultant-client or DPO-client relationship. You remain responsible for professional decisions and for obtaining advice appropriate to a specific matter. ## 14. Liability Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights. If you are acting as a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that is not reasonably foreseeable or for business losses arising from a purchase made wholly as a consumer. If you purchase wholly for business or professional purposes, any separate business terms agreed with us take priority where they lawfully do so. ## 15. Complaints Please send Academy service, purchase or cancellation complaints to academy@xpertdpo.com. Include your order number but do not send passwords or full payment-card details. We will acknowledge the complaint and tell you the next step. Privacy concerns can be sent to dpo@xpertdpo.com. You also have the right to complain to the Data Protection Commission about personal-data processing. ## 16. Changes to these terms The version accepted for an order applies to that order. We may update terms for future purchases. We will not retrospectively replace the accepted version without your express agreement where that would reduce your rights. Your order confirmation will identify and provide an unchangeable copy of the Terms and Cancellation and Refunds Policy accepted for that order. ## 17. Governing law These terms are governed by Irish law. If you are a consumer resident in another country, you retain the protection of any mandatory consumer law that applies to you and any right to bring proceedings in a court available to you under applicable law. **Document fingerprint (SHA-256):** 1da69992eecae83c6a20e09e1a1f330704f61cd857b5849353d34acc02aebad3 Questions ## Speak to the right team. For Academy purchase or access questions, contact academy@xpertdpo.com. For privacy rights or data-protection questions, contact dpo@xpertdpo.com. [Contact XpertDPO](https://xpertdpo.com/contact/)